Refund policy


We do not allow returns for the following:

  • Products purchased during a promotional sale period
  • Products received in a condition other than their original condition
  • Products that are marked or damaged in any way
  • Products that are already used/opened

 If your package arrived broken Contact us within 48 hours to return your order. Please note that the return costs are for the customer.

We have the right to refuse a return if a returned item does not meet the above conditions. 


If you have ordered from Klarna you’ll have the right to return the products within 14 days. (if a returned item does not meet the above conditions.) 



If you have any questions about your order, we request that you contact us directly. You can do this by emailing We will process your message within 24 hours and look for the best solution together with you!


ZodiacGlamShop is not responsible for any lost, missing or damaged items. After sending the purchased item
the responsibility of the item is in hands of the carrier.